‘Aaple Sarkar’, the Maharashtra state government’s website and app to address public grievances while ensuring participative governance.The portal and app being monitored by the Chief Minister’s Office (CMO), is a platform for citizens to participate in discussions on the development of the state.

The complaints received on the portal will be forwarded to the concerned departments for further actions. The government has identified around 32 departments among which the complaints will be forwarded. Nodal officers, of the rank of deputy secretary, will be responsible for giving a time-bound reply to the applicant.

Grievance redressal is a one stop platform for citizens to seek redressal of their grievances, which can be filed under appropriate category.
  • A token number is generated.
  • The token number can be used to track the status of the grievance.
  • The grievance redressal platform will coordinate and monitor redressal of issues related to general public services and working of any mantralaya department.
Registration of the portal/mobile app can be done using e-mail Id and mobile number.
On successful lodging of a grievance.
  • An e-acknowledgement is auto generated by the system.
  • The citizen receives an update in the portal stating that his grievance is in progress.
  • Once the grievance has been resolved by the concerned department, the citizen receives a message informing him/her about the same and asking for feedback.
Citizens can file RTI application/first appeal online.
The portal provides the facility to make requisite fee payments for applications online through internet banking, debit card/credit card.

Web Site

Click Here Aaple Sarkar
aaple-sarkar-website
Download Mobile App Apple Sarkar

aaple-sarkar-app aaple-sarkar-app-2 aaple-sarkar-app-3

 

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                   ‘Aaple Sarkar’, the Maharashtra state government’s website and app to address public grievances while ensuring participative governance.The portal and app being monitored by the Chief Minister’s Office (CMO), is a platform for citizens to participate in discussions on the development of the state. The complaints received on the portal will...
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